Carriage House Realty in Athens, GA

Alas my 4 years as a tenant with Carriage House Realty has come to an end. I would like to take a few minutes to give credit where credit is due. From move in to move out I had zero issues. The office staff was always more than helpful, the maintenance guys are top notch. All my issues were dealt with in a timely manner and everyone was always so friendly. They went above and beyond for me at times. If you’re looking for a great company to rent from that is big but still has that small town family feel, then Carriage House is the place for you. I HIGHLY recommend them. Thank you guys for making me feel like part of the Carriage House family.

I rented at Whitehall Landing for about 4 years and my experience with them was overall extremely positive. The maintenance was very responsive and personable and actually did the necessary repairs. During my time there, I had to submit quite a few maintenance requests. My refrigerator had to be replaced twice, the dryer also had to be replaced, the entire hvac system inside and out had to be replaced over one Christmas break during a severe freeze. All these repairs were done promptly and professionally with quality work. Very friendly people. I’ve had a lot of bad experiences in the past with other landlords not actually fixing stuff or taking weeks to months to repair. Not Carriage House. The maintenance there was definitely A+. When I had to move out of my lease early, the office staff were very accommodating and fair about it. Everyone responded to my emails, calls, and maintenance requests in what I felt like was a reasonable amount of time throughout the duration of my time there. I generally experienced polite and courteous customer service. The townhome community itself was very nice and felt safe. I never had anyone steal a package or anything. Although my unit had older appliances and stuff it was very well-maintained. Very reasonable rent for the quality. I had no problems with bugs other than the occasional spider or beetle from outside. At one point some squirrels got inside the attic of my unit and began nesting and Riner was very nice about it and got a wildlife specialist to get them out of the unit. It was very quick. I would definitely recommend renting with Carriage House to a friend or anyone at all.

Riner Gay was very professional and kind. I’m leaving this review because you really don’t see this level of customer service with Athens realtors.

The maintenance team came within two hours of putting in a request and calling about a leak. They fixed it pretty quickly also. The lady on the phone (I think her name was Kirsten?) was very kind and kept me updated about the maintenance situation. Every time I’ve come to the office, the lady at the front desk has also been very helpful. My one complaint is that it can be difficult to get a hold of anyone on the phone sometimes and a roommate has told me they don’t return her calls sometimes when she leaves a message.

I have been renting from Carriage House for over 2 years now and couldn't be happier. I live in "The Barringtons" and the apartment is a great location and lots of space for the price. I have never had any issues with bugs or any other pests and Carriage House has always been prompt about fixing or replacing any appliances that I was having issues with. The people who work in the office are always as helpful and friendly as possible. I would definitely rent from them again!